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| Regarding: |
Sign up to JapanNet, Change your account information, Additional accounts, Request for information about your own account, Details of JapanNet service offerings, etc. |
| Phone: |
1-888-533-2477 (select 1) (Toll Free) |
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1-212-702-3772 (select 1) (From outside the U.S.A.) |
| Hours: |
9:00 AM - 8:00 PM (EST)
(Weekdays only, excluding Public Holidays) |
| FAX: |
1-888-533-8399 |
| E-mail: |
servicesupport@kdd.net |
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| Regarding: |
Inquiry about billing, Change Credit Card information, etc. |
| Phone: |
1-888-533-2477 (select 3) (Toll Free) |
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1-212-702-3772 (select 3) (From outside the U.S.A.) |
| Hours: |
9:00 AM - 8:00 PM (EST)
(Weekdays only, excluding Public Holidays) |
| FAX: |
1-888-533-8399 |
| E-mail: |
billingsupport@kdd.net |
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Technical support for JapanNet users having problem with dial-up, e-mail, etc. Please provide us with your Account Number (jn/pbxxxxxx, etc.) when you call for technical support.
Please check Tutorials for instructions on setting up your PC for dial-up connection, and e-mail application configuration.
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| Regarding: |
Please read our Technical Support Policy for details. |
| Phone: |
1-888-533-2477 (select 2) (Toll Free) |
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1-212-702-3772 (select 2) (From outside the U.S.A.) |
| Hours: |
9:00 AM - 8:00 PM (EST)
(Weekdays only, excluding Public Holidays) |
| E-mail: |
techsupport@kdd.net |
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