We can provide support for... Assisting you to set up and to troubleshoot dial-up connection on the following operating systems Microsoft® Windows® 98 Microsoft® Windows® Me Microsoft® Windows® 2000 Microsoft® Windows® XP Apple Computer Mac OS® 8.5 (or heigher version) Apple Computer Mac OS® X Assisting you to set up and to troubleshoot following web browsers Microsoft® Internet Explorer (5.0 or heigher version) Netscape® Navigator™ (4.7 or heigher version) Assisting you to set up and to troubleshoot following e-mail softwares Microsoft® Outlook™ Express (5.0 or heigher version) Microsoft® Outlook™ (2000 or heigher version) Netscape® Messenger/Mail (4.7 or heigher version) Eudora®/Eudora Pro® (4.3 or heigher version) NOTE: Older version of web browsers and e-mail applications can be used for the Internet. However, because of security reason, we straongly recomend you to use newer version of software. We can NOT provide support for... Assisting you to install and/or reinstall oprating systems and/or any application (even if it is listed above) include drivers for modems or terminal adapters. Assisting you to install and/or reinstall modems, terminal adapters, and any hardware. Assisting you to troubleshoot computer virus related issue Any other problem not related to our services as an ISP

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